FAQ

Q. Are Palmex products waterproof?
A.

Palmex roofs are guaranteed to be 100% watertight when placed at 30° pitch or greater. The layering of leaves and the fixture method provide the structure with its waterproof qualities. And this also applies for the Aloha and Bora Bora models that are fixed without any sub-roofing. This makes Palmex product unique.

Q. How do Palmex products withstand cold?
A.

Our product can withstand harsh Canadian winters. The polymer we use is the same material used for manufacturing gasoline containers and winter sleds. 

Q. How do Palmex products stand up to the heat?
A.

Polyethylene is an non-reactive material that conducts neither heat nor cold. In addition, with our layered installation method that creates air pockets, Palmex structures maintain cooler under-roof temperatures year-long, in all seasons and throughout the product's entire lifespan, than their natural counterparts. 

Q. How do Palmex products handle winds?
A.

According to tests carried out in a specialized technical laboratory, Palmex products can resist winds of up to 260 km/h - 160 mph. 

Q. What kind of maintenance do Palmex products require?
A.

NONE: Our leaf design allows for simple, natural elimination of any residue.

Q. What kind of warranties does Palmex provide?
A.

A 20-year warranty covers all Palmex products, except for Palma Cana model which is guaranteed 12 years. 

Q. Can I install Palmex products myself?
A.

YES: full instructions on how to install Palmex products are available in both video format or as instruction manuals that can be printed out. Although the procedure is somewhat simple, it does require some manual ability or experience. A professional roofer may prove useful in some instances. 

Q. How or where do I place an order?
A.

You can order from your local (or closest) distributor. You will find the list of our distributors on the "Find a distributor" section. If you cannot find any local distributor, please send your request to infos@palmex-international.com or by filling up the contact form.

Q. Does the colour of the leaves will change over time?
A.

Our leaves are certified UV protected. However, the colour will slowly be modified over the long run due to sun rays, but the fading is minimal and does not affect the quality of our product. 

Q. Are Palmex leaves flammable?
A.

Our Class A and C fire-retardant products (FR) are built up with a supplemented fireproof component making them non-flammable.